In this section:

• About us
• Terms of service (T&C), and, general delivery information
• Other delivery information
• Unpacking and acclimating
• Amendments & cancellations
• Contact us
• Privacy policy

About us - Salty Revolution, Mildenhall, nr Bury St. Edmunds, Suffolk, UK.

• James Goodchild created Salty Revolution jointly with Dale Frankland back in 2016. Unfortunately in 2020 Dale suffered a fatal heart attack, aged just 34 years old. Salty Revolution is now solely owned by James.
• James started his first marine only aquarium shop over a decade ago, in 2013. James has been keeping marines for 37 years, starting in the hobby in 1986.
• Originally Salty Revolution was primarily a retail business, but, it was always expected that the web side would eventually overtake the retail side.
• In 2021 we became the largest marine livestock retailer in the UK, overtaking the Maidenhead Aquatics group on number of marine animals sold that year.
• In the 2021/2022 fiscal year we imported more than 60,000 marine fish, inverts, and, corals, into the UK, totalling more than 9,000kg of air freight.
• In 2022 over 20,000 marine fish, 40,000+ inverts, and more than 90,000 corals/coral frags, went through our systems.
• In early 2023 Salty Revolution stopped opening to the general public, and finally made the switch over to being an online only retailer.
• We typically deliver anywhere from 5,000 to 16,000 marine animals to UK hobbyists each month.
• To give you an idea of the scale, that's more marine animals most months than TMC's entire UK wholesale operation!
• However, before anyone starts thinking we are a slick organised operation, bear in mind that I almost certainly also hold the number 1 spot for the: "Number of days in a year that you flooded the place because you (yet again) forgot you still had a hose running award". - James

T&C, and, general delivery information

Minimum order value

• Orders must be a minimum of £19 of products before any discounts are applied.

Delivery areas

• We deliver to all of mainland; England, Wales and Scotland (including Highlands). We also deliver to the Isle of Wight, and any island connected to the mainland by road bridge..
• Due to customs regulations / logistical issues, we cannot deliver to Northern Ireland, any other islands, or, anywhere outside the UK.

Delivery charge

• Delivery is free on all orders of £79 or more. Delivery is also free for regular customers (see below). For all other orders a delivery charge of £19 applies.
• We send out free delivery codes to our regular customers each month. To make sure you receive these emails check that you have accepted marketing emails, and check spam/junk folders (preferably on a desktop PC as many apps filter out emails). If you are unsure if you are registered for marketing emails then email me at jamesgoodchild@live.com including the words "I wish to subscribe to marketing emails".

FREE delivery for regular customers

• We send out free delivery codes to our regular customers each month. To make sure you receive these emails check that you have accepted marketing emails, and check spam/junk folders (preferably on a desktop PC as many apps filter out emails). If you are unsure if you are registered for marketing emails then email me at jamesgoodchild@live.com including the words "I wish to subscribe to marketing emails".
• We generally consider you a regular customer if any of these apply:
• If you have ordered in at least 2 of the last 3 calendar months.
• Or, you have ordered in at least 4 of the last 6 calendar months.
• Or, if your first online order with us was placed before 1st December 2022.
• Or, if all your orders placed with us total £500 or more.
• If ANY of the above apply then you should count as a regular customer.
• If you are a regular customer and have not received a free delivery code, then please email me to check.

Other delivery information

• All items are delivery only. You cannot collect from store, and we do not open to the general public.
• Sometimes order(s) are split into 2 deliveries. If we split your order(s) we do not charge for any additional deliveries.
• Most WYSIWYG items are delivered within 7 days. Most other items are delivered within 7-28 days. We try to complete your order(s) as quickly as we can, but, delays may happen at busy times, due to Bank holidays, or, poor weather, etc. 
• As soon as your order (or a significant part of your order) is ready we will email you to arrange delivery. We will only send your order after you have confirmed the delivery date is ok. Don't worry we never send out livestock without you having confirmed that date is ok first.
• Please wait for us to email you, because answering emails uses up a lot of time, and raising a query on your order may delay your delivery. If we haven't emailed you yet, then your order is not ready yet. Remember to check your email address on your order confirmation is correct.
• Sometimes emails go into spam/junk folders, adding my email address (jamesgoodchild@live.com) to your contacts list often solves this.
• Many mobile phone email apps filter out a lot of emails without you knowing. So check your app settings. If you check your emails on a desktop PC via a browser (Chrome/Firefox/etc) then generally they will show all emails (remember to also check spam/junk).
• Around 50% of all our deliveries we personally hand deliver. The remainder of orders we deliver using Royal Mail special delivery. 
• All items are shipped entirely at the buyer's risk. We used to cover DOA's, but, we found 10% of people accounted for 90% of claims, and it we thought it was unfair that everyone had to pay more to cover the costs incurred by 10% of people. Having said that if you do have any issues then please contact us by email to let us know. It is generally best to email us within 24 hours of delivery if possible. We do not usually request photos because photographing new arrivals may be stressful to the animals involved.

Unpacking and acclimating

Fish

• Fish should be gently warmed on arrival by floating the bags under very dim lighting, and then after 30-60 minutes netted into the aquarium disposing of the shipping water (it may contain traces of medication).

Corals

• Corals are best placed directly into the aquarium without any acclimatisation.
• We generally advise against dipping corals. If the coral is freshly cut or injured then coral dip may soak into the coral and with some types of coral may harm the coral. Dipping is generally ineffective anyway to most common pests unless done over several days in a coral quarantine system.
• Whilst we do our best to eradicate unwelcome pests some can slip through. Having a wrasse (preferably a Halichoeres sp.) in your reef tank is a good way to eliminate most common reef tank pests. For further advice on pest animals/algae species check out our "Ask James" series of videos on our Salty Revolution YouTube channel. To view our video playlists click HERE.

Inverts (shrimps, crabs, starfish, etc)

• Inverts should have the bags suspended in the aquarium with holes made in the bags to allow the water to mix slowly. Inverts should be acclimated for a minimum of 4 hours.

Amendments & cancellations

• If any item is taking longer for delivery than anticipated, or, you just want to swap to a different item, then email me with the order number and items you want to change and we can issue you with a credit note to swap to other items. You can use the credit straight away so this is generally much faster than cancelling for refund and reordering.
• At any time from ordering up until dispatch you may change or cancel any items on order. If you wish to swap to other items a credit note (discount code) is the fastest way to do this.
• We can cancel and refund your items instead. Cancellation requests must be by email from the email address on the order.
• We reserve the right to cancel and refund any order.
• We action most refunds within 24 hours of receiving your email, but, although the money leaves our account instantly, it may take your bank 1-28 days to credit your account (we have no control over how long it takes your bank to do this.
• Refunds usually arrive with "Salty Revolution", or "Salty Rev", as a reference, but, may show simply as "credit", "reversal", etc. Banks and credit cards should credit your account within 28 days from when we confirm the cancellation. If they have not done so within 28 days then please contact your bank and "file a dispute" for "refund not received". This can only be done after 28 days has passed. Most banks allow you 120-180 days to do this. This is from the date the refund was confirmed, not from the date of the original payment.

Contact us

You can email me direct at:

jamesgoodchild@live.com

• Answering emails uses up a lot of my time each day, and I get so many it's not always possible to answer all of them, so please only email if you need to do so.
• If possible please wait for us to email you to arrange delivery. Raising a query on your order may delay delivery.
• Please ensure you include at least one of your order numbers, or, the email address that is on the order(s) so we can find them more easily.

Privacy policy

• You can unsubscribe from our mailing list at any time, there is a link to do so at the bottom of each email. However, dosing so may mean you miss out on important information such as delivery updates, or other important messages. Instead of unsubscribing we recommend creating a folder in your email inbox and you can set our emails to automatically go into that folder. However, if you do so remember to check it often or you may miss out on; important updates, delivery booking emails, or, special offers.
• We do not share your details with any third parties.