EDITED 7pm Monday 6th Feb, now fully updated - BIG deliveries update for Feb deliveries - Yep it's the BIG one! - published 6th Feb 2023
BIG deliveries update for Feb deliveries!
Yep it's the BIG one!
Here’s the big list, please do go the effort to look through for your name, to make it easier press CTRL and F at the same time, that will bring up a little box, type your surname into that, and it should skip down the page to all matching surnames. it saves a lot of reading!
Bear in mind these dates are approximate, and may be subject to change due to; weather, staff rotas, incoming shipments, what deals Domino’s Pizza have on ice cream, etc.
Please wait for us to email you to arrange delivery / collection, because every email you send us is 0.2 less parcels we have time to send out that week, and you never know that might have been your one! If you do email us asking when your delivery will be then we’ll just send you a link to this post, so you might as well read it now. Please note don’t worry we will not send out livestock to you until you have confirmed with us it is ok for us to do so on that day.
If your name is not on the lists below don’t panic you will still get your delivery/collection this month, I just haven’t allocated a day yet. As soon as I do allocate a day I’ll you know.
For collections we will contact you to confirm it’s ready for pick up. We are an online only business and entry is only allowed for prebooked collection of already placed web orders. We only allow entry for pick up, and you cannot make any purchases in store (except water). I am in the shop 2pm to 5pm on Sundays, at all other times the door is generally locked. We can arrange other times/days (usually late evening) by appointment.
The BIG list
This is split into 8 categories. You may receive your delivery in 2 (or more) parts. If we do send your delivery in two parts we will let you know. the dates below are for the first delivery only, to avoid confusion. All dates may change, but, hopefully not much..
OTHER HALF DISCLAIMER:
Please note that as well as selling stuff for marine tanks, we also sell truly fabulous gifts for him or her. So if you do glance through and spot your other half’s name after you told to not buy any more corals, then I’m sure they definitely listened to you, and were actually probably getting you rather nice surprise gifts. Isn’t that nice of them! Maybe you should return the favour by buying them Salty Revolution Gift cards by clicking HERE. Just a thought.
1- Very high priority express hand deliveries - ASAP
Edward Smith - As soon after 6th Feb as possible
Guto Griffiths - ASAP TBA
Kevin Wright - ASAP TBA
2- Local deliveries and collections - 12th to 26th Feb
Dates may vary, we will contact you to arrange.
Eric Meadows - Priority collection Auth James
Zain Bilgrami
Naynesh Patel
Paul Crump
Faisal Ali
Oliver Booker
Keith Blyth
Laurence Chorlton
Steve Impey
William Smith
Planas Colin
Robert Knox
Richard Sabino
Adam Leaney
Simon Edwards
Mark Bartram
Carl Mitchell
Steve Bailey
Harbinder Flora
Dydi Ali
Kim Harland
Glen Currell
David Forster
Jo Morrall
David Biddle
Michael Ho
Wayne Goodge
Chris “Chuck” Norris
Grzegorz Saladra
Tony Aldous (& Merlin)
Grzegorz Bialy
Martin Jones
George Andrews
Bradley Shepherd
Julian Watts
Ian Carpenter
David Townsend
Richard Dinsdale
Kevin Ward
David McCague
Steven Howard
Deborah Bull
Gary Klimek - special collection
Phil Battie
Phil the artiste Daniels
Maddi Harvey
Tim Wharton
Chris Shelley
Josh Knights
Tomasz Rokicki
3- Priority & VIP special deliveries - 7th Feb to 19th Feb
Paul Allen
David Wood
Ian Bethell
Christopher Bishop
Lee Ashwood
Loreta Michailovskaja
Haroon Habib
Wayne Hurrell
Michael Fairclough
Tony Ford
Paul Redman
Scott Dyson
Scott Hamblin
Bryan Appleby
Mark Bowen
Sean Milne
Scott Lawlor
Ashley Chapman
Dan Purser
Carrie White
Abid Hussain
A Potter
John Staunton
Emma “chaos” Palmer
Michael Andrews
Mark Murphy and the boys :)
Andrew Collett
Matt Jessup
Clynton Spillet
Girts Kaneps
Ricky “The Squid” Ludlam
Scott Brown
Lynda turner
Neil Clarke
Simon Webb
Trevor Skinner
Anthony Bennett
Aaron Garforth
Dom Thompson
4- Coral and invert orders in stock, or about to arrive - 7th Feb to 19th Feb
Paul Strange
Jamie Lea Best
Narayanan Krishnan
Lisa White
George McCutcheon
Mark Phythian
Mark Stevens
Steven Barnes
Robert Murray
Gareth Edwards
Nigel Hardy
Sharon McGregor
John Patrick
Matty Baxter
David Jackson
Titus James
Paul Pantry
Gary Green
Steven Peplow
David Llewellyn
Kelly Bains
Piyadasa Rohan
David Brettle
Sean Carroll
Daniel Gleaves
Paul Toy
Piotr Klich
Alex Pryce
Mariusz Gronowski
5- Coral and invert order arriving this month - 8th Feb to 19th Feb
Michael Ainsworth
Garry Watson
Evan Fisher
David Pescott
Philip Teale
Wayne Damon
Eleftherios Dimitratos
Lee Crowe
Jason Newman
Gordon Walker
Ryan Hughes
Simon Jarvis
James Stock
Chris Perkins
Martin Hopkins
N. Getman
Antony Holden
Oskars Kronbergs
Natasha Osborne
Paul Thatcher
CJ Sheikadam
Karen Ashton
Andrew Couchman
Nigel Humble
David D’arcy
Barry Fletcher
Liam Spooner
Sophie Burden
Paul Hawes
James Parry-Reece
Paul Howard
Peter Mills
David Munro
6- Orders containing regular fish -12th Feb to 26th Feb
Frederico Santos
David Jackson
Barry Fletcher
Roy Tucker
Richard Sheehan
Norman Batchelor
William Newman
Adam Coles
Jake Steeds
Mike Sharp
Gary Murphy
Debbie Nutten
Sharon McGregor
Geoff Coughlan
Kinga Deranek
Aiden Loreyman
Eleftherios Dimitratos
Keith Murray
Cindel Aurora
Carmel Thomas
Vanessa Baldwin
Gavin Hagan
Michael Wedgewood
Maria Bruce
Trina Smith
Paul Wells
Nick Howe
Darren Ward
Samantha Bayliss
David Garnett
Philip Bradford
Gareth Hone
Lee Bowker
Ben Townsend
Richard Webb
James Bushell
Nigel hill
Glen Manson
Craig Smith
Dan Smith
Stuart Watson
Stewart Marsland
Paul Green
Sam Ashby
Alexander Macdonald
Clare Compston
Louie Beautridge
Trevor “the man with no name” Cox
Steve Richardson
Ricardo Noronha
Arthur Lee
Sean Egley
Joe Ayres
Wayne Pritchard
Andrew Broadhurst
Simon Turner
Daniel Gleaves
Joao Bonito
Andrew McDowell
Steven Foxhall
Piotr Kalisz
Harry Gorton
Kristian Hinchcliffe
Richard Collins
Alex Lissner
Roger Langford
Edayat Nazari
Der Liang Chee
Robert Whyte
Kevin lintern
Matt Boyland
Malik Uddin
7- Special order items - 12th to 28th Feb
Lee Mundy
Wayne Russell
Jason Roberts
Jason Williams
Simon Evans
Gelis Mullin
Yangjie Weng
James Reed
Carol Roberts
Philip Cleeton
Andreas Christoforou
John Singleton
Peter Firth
Marcus Lander
Louis Wood
Daniel Laurence
Daniel Matthews
Mik Johnson
Paul Skinner
Steve Ramsden
Ashley Osbourne
Aaron Faulkner
Steve Pierson
Daniel Thorn
Gary Smith
Danny Bellew
Ross McEwan
Leon Gillingwater
Raj Sangar
Jo Judge
Darius Wojciechowski
Clement Willemse
Cameron Winter
Gordon Veitch
Paula Templeman
Victoria Emma O’Bryen
Michael Owen
Nick Inglis
Chris Tarry
Harrison Ayling
Josh Twigg
Gillian Lawlor
Richard Thomas
Carys Archer
Bruce Cox
James Sketchley
Patrick Matheson
Pamela Muir
Danny Thwaites
Rob Lungley
Ashley Reid
Guo Yifan
Simon Freeman
Ewan Shej
Steven Gadsby
Mark Thorpe
Debbie McLaren
Andrew Evans
John Ashcroft
Stephen Spindlow
John Syers
Paul Clarke
James Dowling
Ryan Ward
David Matthews
Charlie Serafini
Spencer Beresford
Phil Blake
Keith Blundred
Tom Howard
Adam Taylor
Brian Cox
Perry Whitham
Andrew Roberts
Damon Gardner
Nathan Taylor
Rhys Sullivan
Patrick Kearse
Stephen Sales
Jordan O’Neill
Susan Martin
Martin Evans
John Bayliff
John Morrison
Dale Kemp
Jonathan Jackson
Katie Hague
Michael Douek
David Knight
Adam Butler
Ivor Cause
Peter Noakes
Samantha Beard
Ian Philips
Ashley Cousens
Mike Williams
Matthew Gertz
George Bentley
Steven Weldon
Scott Camoccio
Anthony O’brien
Steve “the Clarkson Clan” Clarkson
Nicola Wilcock
Tony Daffin
Wyatt Wong
Ryan Bertenshaw
Tim Bennet
Shalin Shaunak
David Charman
Carl Krog
Stephen Walker
Alex Pryce
Darren Jones
Zhiqiang Chou
Nathan White
Corey De Freitas
John Brown
Jake Williams
Darren Lee Jones
Mark Tweedale
Kerry Mason
Michelle Brightman
Mark Banks
Craig Broughton
Matthew Jewiss
Faisal Choudhry
Kenroy Vincent
Gavin Blackwell
Ashokan Gnanakumar
Thomas Boyland
David Clifton
Will Dawson
Natalia Wieczorek
Martin Budge
Peter Grainger
Jason Bango
Faizan Ahmed
Ben Thurbon
Paul Fryer
Chris Thomson
Russell Thomas
Iain Rae
Ross Davinson
8- All other orders - delivery Feb, date TBA
All other orders
9- eBay orders - various
eBay orders
Please note:
1- All dates above are current best estimates, it’s unlikely many dates will change, but, weather, staff illness, etc, is something we cannot predict in advance, so some dates may change a little, we will notify you if it changes.
2- As soon as it is ready to go, we will contact you.
3- Please only contact us if it is essential to do so. Every email etc we receive takes up time we could be spending packing parcels. On average answering 5 emails/texts/messages takes the same amount of time as packing 1 parcel, and so the more emails and messages we get the longer it will take to get your parcel to you.
4- If your are contacting us to see when your delivery will be, we will forward you this list.
5- Due to the large amount of enquiries we receive, at busy times it may take up to 72 hours for us to reply.
6- All enquiries regarding orders should be sent by email to jamesgoodchild@live.com with the order numbers in the title of the email. Emails with order numbers in the title are given priority for a reply.
7- This list complies with GDPR regulations.
Many thanks,
James Goodchild
Salty Revolution
More information about deliveries & collections
DELIVERIES, COLLECTIONS, ADDRESS, AND OPENING TIMES
Can I add delivery to my order?
If your order is showing as “collection” or “add to my order” and you’d rather have it delivered, you can do that by adding delivery HERE.
WHAT HAPPENS NEXT?
Collections
If your order is to be collected we will email you to arrange delivery. This is typically days or a few weeks after ordering. See the lead time banner for more details. once your order is ready we will email you to arrange a time to visit store. Entry is only permitted by prearranged appointment. We do not do any in store sales.
jamesgoodchild@live.com
Or use the contact us form HERE
Address:
Salty Revolution,
94D Hampstead Avenue,
Mildenhall,
Bury Saint Edmunds,
Suffolk,
IP28 7AS
Email: jamesgoodchild@live.com
Facebook: https://www.facebook.com/SaltyRevolution
Instagram: https://www.instagram.com/jamesgoodchildofficial/
Text only: 07854 514744
If using a SatNav set the address as Delmore at 94 Hampstead Avenue and we are located in the yard behind the blue and white building. If you set your SatNav to our address or postcode it may try to take you on a shortcut through the military base which U.S Military aren’t very keen on.
STANDARD DELIVERIES
If your order is for delivery, this covers the cost of a standard delivery. See the banner at the top of most pages for expected lead times on new orders. If you have already placed an order, then check the latest delivery update for more information. As soon as your order is ready to send we will contact you to arrange delivery. Please only contact us if it is essential to do so, because replying to enquiries uses up time we could spend on packing orders.
Standard deliveries on Wednesdays and Thursdays
Most Standard deliveries are sent by Royal Mail special delivery service for arrival on Wednesdays and Thursdays.
Standard delivery on Tuesdays and Fridays
We can sometimes post for arrival on Tuesdays and Fridays, but, we do not post for arrival on Tuesdays and Fridays every week. If you would like a Tuesday or Friday arrival we can usually do this, but, it may mean waiting an extra week or two.
HAND DELIVERY SERVICE
Hand delivery service on any day or time
We can hand deliver orders on evenings and weekends upon request. We will then pack your order and drive to you with it at a time convenient for you. There may be an additional charge for this service, see Special Deliveries below.
SPECIAL DELIVERIES
If you would like a special delivery these can be arranged for most of the UK. Special deliveries can usually be arranged for any day of the week, and any time, of your choosing. However, this service is quite costly to cover, so additional fees are applicable compared to a standard delivery, and are priced individually. As a rough guide;
COST
For orders under £500 Special deliveries are charged at the rates below.
For orders £500 to £1,000 Special deliveries are charged at half the rates below.
For orders over £1,000 Special deliveries are done as a free service.
LOCAL
Suffolk £50, East Anglia £100, inside M25 £100.
NATIONAL
Most of England and South Wales £150, except; Cornwall, Devon, or North of York £200, Scotland £250.
The Salty Revolution packing system
Hi everyone,
Just to let you all know that all 150 delivery slots for this week are now full. We have enough stuff in stock to cover about another 60 orders, but, our limiting factor this week was not stock, but, the amount of time available to pack a pol box. This is how we go about packing your orders:
Final admin before packing
On average it takes around 5 minutes of admin on checking emails in case of last minute address changes etc, allocating stock, updating the web side etc, per order.
Picking for the box
Each item we pack whether it’s a frag, or snails, etc has a predetermined bag size for that species, and a limit on how many of that species can go into 1 bag before it requires either a 2nd bag, or upgrade to a larger bag. Each bag contains a specified amount of water for that bag size to create the ideal ratio of air to water. the more experienced packers are pretty good at judging it by eye, but, that takes a lot of practice, so we also use measuring jugs to ensure the bag is between the minimum and maximum amount of water for the ideal ratio. Once the animals are in the bags they then go to the packing table. On the packing table the person that picked the order then checks they have got everything and ticks it off on the invoice. The box containing the unsealed bags then has the lid put on, and the paperwork on top and then is slid across to the person sealing the boxes. Usually each person picking has their own dedicated person sealing their boxes, unless Michael is in because when he is on sealing he can keep pace with two people picking and both handing to him to seal, although in fairness keeping pace with two pickers does make him break a sweat a bit lol.
Over to the box sealer
Once it gets to the person sealing the box the first thing they do is lift off the lid and check that each bag corresponds with what the picker had ticked as picked on the paperwork. The sealer works independently to the picker, as two people working separately are unlikely to both make the same error. We found by doing it this way it vastly reduces picking errors down to less than 1 in 200 items picked!
Once the sealer has checked the bags they then total up in their head what the weight should be for the total of all the bags of each size, and this gives them a minimum total weight for the box and a maximum total weight. the box is then weighed to check it is the expected weight. This is not just to double check the air to water ratio, but, is because a box weighing less than expected might have an item missing, eg, dry goods or something, whilst a box that is too heavy may have had an extra bag sneak in somehow, or, there may be an item in the box that should be in the box, but, wasn’t ticked on the paperwork.
Four checks so far
With the picker checking the items as they pick them, then checking again the whole box contents before giving it to the sealer, then the sealer checking again, and then a final check on the scales that the weight is the expected weight, it means that our accuracy rate on packing is usually exceptionally good.
Sealing the box
With all the animals inside the box, and having had multiple checks for their health, numbers, correct type, and the total weight of the box, it’s then time to seal it. This then varies depending on the weather.
In normal weather
Under normal conditions we then wrap a heatpack in kitchen roll, this enables even air distribution to the heat pack so it works more effectively. Instead of using the standard fish heat packs which heat to 40c, we use the ones designed for reptiles which heat to 60c. Partly because this keeps the boxes warmer for longer, but, mostly not for that reason. In testing we found that no matter what brand of fish heatpacks we bought anywhere from 1 in 100 to 5 in 100 failed early and did not maintain temperature for as long as they should do.. Now we tried solving this by adding more heat packs, but, if they’re from the same batch, especially if picked from consecutive packs then if one failed the other may well do too. But, the biggest problem is that for the heatpacks to generate heat they use air. So if too many are in the box they can use up the available air around the bags and then stop working due to a lack of air supply. The reptile ones are far more reliable with a fail rate of less than 1 in 200. Not only are the reptile ones 2-10 times less likely to fail, they rarely fail due the first half of the journey, so even though the packs are usually cooling down by the time the box gets to it’s destination, even if faulty they would still have operated at full power for most of the journey.
Next the lid is taped down, the address label added, the weight is often written on the box and the paperwork too, so if there are a lot of boxes we can do a final check before departure that the weight on the box matches the weight on the paperwork, and both addresses match. This is a good way of ensuring the wrong box label doesn’t go onto the wrong box. If the addresses don’t match, or the weights down match then, the box is opened up and checked again. Out of over 7,000 boxes sent out only twice has a box gone to the wrong address. Luckily both times the two boxes had similar postcodes and so were only a few miles apart and so it was easy to arrange a box swap to take place at destination. This is actually a lower error rate than Amazon manage with their computerised system.
Cold weather packing
In colder weather once the procedure is slightly different. Then the heatpack goes in, the lid goes on, and the label is added, but the lid is not sealed. Then just before final departure the lid is taken off and the heatpack is replaced with a fresh one just before departure, and then the lid is sealed. This is so in colder weather the heatpacks are all at full life expectancy before leaving the building, as boxes packed earlier that day may already have used 5 or more hours of their life up before leaving. This is actually done because the box will get much colder in cold weather, this is done because cold icy roads can lead to longer transportation times. For some remote locations in cold weather we also line the boxes with bubble wrap or foil insulating blankets. We also use boxes that are generally 22mm-23mm thick polystyrene rather than the usual 20mm boxes. For delicate species we use much thicker boxes with a cavity wall inside the polystyrene.
Warm weather packing
If the weather is very warm then we use lower power heat packs, or, if warm enough no heat packs at all, so as to prevent the box getting too warm during it’s journey.
Off it goes
Then off the box goes on it’s journey to you!
That’s quite a lot of things!
On average an experienced picking team can pick and pack a small box with one bag in around 3 minutes start to finish (plus admin time). On the very largest orders 9often up to 50-60 bags in 1-3 boxes it can take a team of two up to 1 hour to pack a single delivery. That’s still pretty quick at around 1 bag per minute! Considering the number of steps involved that takes a team a lot of experience to be that quick,. With typically up to 400 different species/types of animal in stock at any one time, and some of those being in as many as 7 different size options remembering the names and locations of as many as 800 different items to choose from is pretty hard, especially as quite a few of the species, colours, and locations, change from one week to the next.
It’s a lot of work!
As you can see quite a lot of steps involving many repeat checks are made during the packing of each box. Remembering every step, and the locations and names of all the animals is a lot to learn. But, remember that’s just what’s involved in packing one box. On a typical day one packing team of two people may pack anywhere from 15-30 boxes back to back often with barely a break over a 4-6 packing session. On one of the days the week before last with 2 pickers and Michael on sealing on his own they managed to pack 72 boxes in just 6 hours. We usually pack two days a week, but, depending on weather, staffing, and hand delivery runs etc, we sometimes pack as many as 6 days a week. Even at this pace over the course of a week we can rarely pack more than 150 boxes in a week, especially if there are a lot of large orders.
(This is the point at which James starts going off topic)
From memory the most we have ever packed in one week was 212 boxes, but, that was during a large frag sale and so a lot of the boxes were only 1 or 2 frags each, under normal conditions I think the record stands at 182 boxes a week. Remember of course it isn’t the only work we have to do as there is also all the other work involved in deboxing the animals on arrival, fragging corals, caring for the animals, admin, promo, plus all the usual jobs of running a business. With just me and 4 part time people to help you can see why I’m usually working 120-140 hours a week! You can also see why sometimes we get a bit behind on emails etc, as on busy days with lots of emails back and forth booking deliveries etc like today we may have over 300 people contact us a day!
It’s pretty much 24/7 (characteristic goth whinging starts here)
You can see now why often our emails and blog posts are sent at all hours of the day and night as we pretty much work round the clock to try and do the best we can to reply to everyone, and even more importantly ensure the animals come first at all times.
Whilst I admit we don’t always get things right, we do always try to (mostly).
We’re going to be busy!
Inevitably with so many boxes going out each week there will be times when we get behind on emails etc, I know this can be frustrating waiting for a reply, but, please try to give us a little extra time.
Our first and foremost priority is animal care
(animals are always first)
Our first priority is always the animals, then after that we concentrate on packing orders, and dealing with emails and messages from people regarding the orders we are packing that day. Next we prioritise emails and messages from people with orders already booked to go out that week. After that we then deal with messages with an order number in the title of the email or first line of the message, as they clearly have pending orders and the information might be critical to the care of an animal that they already have, then we deal with remaining messages etc.
(off he goes again :D)
Some days just dealing with the animal care, order packing, and all the messages regarding deliveries that day, can keep us tied up for sometimes 12-18 hours at a time dealing with most urgent matters, which is why sometimes it can be 24 hours or more before we clear all of the most urgent message categories and then can clear all messages and emails.
If you do need to contact us then if you put your order number in the title of the email or first line of the message then you will get a reply quicker as we can see you are an existing customer and will be given priority over general enquiries.
Getting the deliveries out each week
As you can probably see our most limiting factor on how many orders we can pack and get out Monday to Thursday is time, there are only so many hours in a day, and most days during the week we are flat out 10am to 8pm just on animal care, booking deliveries and packing deliveries. After a hectic 10+ hours I then have all the other stuff to catch up on. I have very little free time Monday to Thursday. Most days I start work at 8am, and work until 6am for 4 days straight, and tbh on a Friday (unsurprisngly) I tend to be a bit less lively!
How you can help us help you (this would actually really help)
If you do need to contact us and it’s not urgent, eg a question about an animal you are thinking of getting in a few weeks time, or, a question about delivery of something that isn’t due to arrive for a few weeks if you could save your question until the weekend, or, put NON-URGENT in the title or first line it would really help me out a lot. The more free time I have Monday to Thursday the more time I have for packing, the more orders can be sent out, and the quicker it will be your turn for delivery. I appreciate everyone likes to know what is happening with their order, but, the more time I have free Monday to Thursday to concentrate on deliveries, the faster everybody gets everything, and that’s something we all want to see happen.
Stock count Fridays!
If you want to know if your order will be going out next week then try to let me have a bit of a head start on the Friday stock count, picking out the orders and emailing out the first batches of delivery booking emails. If you contact me before I’ve had a chance to complete all the stock count etc, then I won’t know if your order is in stock yet or not. So won’t know whether it can go out next week yet or not. If you hold off asking until Saturday, then by then I’ll have a clearer picture of which orders are in stock, which are not, and when the stock is due in for other orders. You might have already had an email by then arranging delivery, and if not then I’ll at least have a more accurate idea of when your order is likely to be ready. The more free time I have to count stock etc, the faster the stock count can be completed, meaning I’ll have more time to contact more people, to book out more orders, and pack more parcels.
Help us to help you
I really appreciate your help with this, as there is nothing I want more than to see everybody get their orders as quickly as possible, and the more time I have free the faster I can make that happen. For most general enquiries about rough timescales the latest delivery updates such as the one below are emailed out once a week, and the latest one can be found on the homepage of the website. These delivery updates will generally give a much more accurate and more detailed answer as to when your delivery is likely to be, because I can put far more details in writing one big update than I can if emailing all of you individually (currently there are 916 live orders from around 300 people).
James Goodchild
Salty Revolution, the UK’s largest online marine shop (possibly also with the largest online marine shop owner looking at the graphic lol).
Viva La Revolucion!
El Presidente.